📜 TERMS & CONDITIONS

Welcome to Tehzeeb – The House of Chikankari. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products. By accessing or using the website, or placing order via WhatsApp you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website / placing order on WhatsApp you confirm that you have read, understood, and agree to be bound by these Terms as well as our Privacy Policy.

2. About Us

Tehzeeb – The House of Chikankari (“we”, “us”, “our”) is an online platform offering handcrafted chikankari garments made to order by skilled artisans in Lucknow, India.

3. Products & Made-to-Order Process

All garments are handcrafted and made to order. Products visible on the site are for display. Adding items to your wishlist and contacting us is the preliminary step in placing an order.

By adding items to your wishlist and contacting us, you understand:

Final product may vary slightly due to handcrafted nature
Pricing and delivery timelines are provided after initial inquiry
Artwork, embroidery, and detailing may vary slightly

4. Ordering & Payment

Wishlist is used to express interest, not to place a binding order.
Once you contact us via WhatsApp , we will provide:
- Final price
- Customization options
- Estimated delivery timelines
Payment terms are communicated separately and must be completed before order processing begins.

5. Shipping & Delivery

Delivery timelines vary by design and customization requirements. We are not responsible for delays due to shipping carriers or customs processes.

6. Returns & Refunds

Due to the made-to-order nature:

Returns and Refunds are not accepted.

7. Product Descriptions

We strive for accuracy, but we do not guarantee that product descriptions, colors, or other content are error-free. Variation due to screen settings or photography is normal.

8. Intellectual Property

All content on this site including text, images, logos, designs, and graphics is the intellectual property of Tehzeeb – The House of Chikankari. No content may be copied, reproduced, or used without explicit permission.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

Any indirect, incidental, or consequential loss
Damages arising from use of this website
Loss due to unauthorized access or misuse of information

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Uttar Pradesh, India.

11. Changes to Terms

We may update these Terms at any time. Updated Terms will be posted on the site. Your continued use constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, please contact:
📧 tezeebthehouseofchikankari@gmail.com